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Carbyne Translation

Carbyne Translation has AI-driven two-way audio and messaging translation capabilities that automatically detects and translates languages for calls, texts, and chats, to ensure that every emergency call is handled with the utmost accuracy and speed. This will help your PSAP save time, reduce costs and support diversity.

Benefits of Carbyne Two-Way Audio Translation

auto-language-Id

Automatic language identification: Triggers within seconds, encourages callers to stay on the phone.

aI-powered-language

AI powered audio language translation from call-taker to caller: Caller hears a translation of the call-taker’s response in real-time.

visual-translation-for-call-takers

Visual translation for call-takers: Call taker sees on-screen translation as well as hears the original caller’s speech.

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Coverage across multiple languages: 14 languages including Spanish, Chinese, French, and more.

text-to 9-1-1

Support for Text-2-911 and instant messaging: Not just audio, but also Text-2-911 and Carbyne Chat.

Contact Us

Trusted by

Guernsey County
Virginia
GDOT
Logan County
South Texas
RioCog
OPCD
Summit County Sheriff
stone-county
dallas-county
charleston
allen
pitkin-county
branson-pd
fannin-county
douglas-county
stark-county
fairfield-county
atlanta-9-1-1-police-fire-ems
christian-county
murrieta
orange-county-fire-rescue
barry-county
largo-police
stamford
miami-dade
monroe-county
volusia-sheriff
taney-county-ambulance
summit-county
taney-county-so
sunny-isle
didi

Carbyne Translation has AI-driven two-way audio and messaging translation capabilities that automatically detects and translates languages for calls, texts, and chats, to ensure that every emergency call is handled with the utmost accuracy and speed. This will help your PSAP save time, reduce costs and support diversity.
Benefits of Carbyne Two-Way Audio Translation

 
auto-language-Id

Automatic language identification: Triggers within seconds, encourages callers to stay on the phone.

aI-powered-language

AI powered audio language translation from call-taker to caller: Caller hears a translation of the call-taker’s response in real-time.

visual-translation-for-call-takers

Visual translation for call-takers: Call taker sees on-screen translation as well as hears the original caller’s speech.

coverage-across-mulitple-languages

Coverage across multiple languages: 14 languages including Spanish, Chinese, French, and more.

text-to 9-1-1

Support for Text-2-911 and instant messaging: Not just audio, but also Text-2-911 and Carbyne Chat.

Will Help your PSAP:

  • Instantly Identify Language
  • Real-time, On-Screen Translation
  • Reduced Errors
  • Save Money

Schedule a Demo

Trusted by

01-2
03-2
02-2
04-1
05-1
RioCog
OPCD
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Ready for the following Benefits for your Center?

Save Time

Avoid wasting precious seconds or minutes waiting for human translation services to come online, whether midday or midnight.

Reduce Errors

Wondering why the human translator summarized in one word what the caller took 55 seconds to explain? Do away with guesswork, get the full picture.

Support Diversity

According to the US Census Bureau, 67M+ people speak a language other than English at home. Of those, 61% speak Spanish. Noone should feel like a second-class citizen for speaking another language.

Reduce Cost

With over 240 Million 9-1-1 calls nationwide, America’s 5,700+ PSAPs can spend up to $60,000 or more annually. Carbyne Live Audio Translation is provided at no extra cost.

Ready For the Following

See Live Audio Translation in Action

Carbyne APEX

Harness the technology within every caller’s mobile phone to empower your operators with real-time, actionable data that enables faster response times and more accurate resource allocation.

To find out how Carbyne can empower your PSAP.
APEX Video-1

 APEX Provides

Supports full emergency call management functionality including NG911 i3/ESInet as well as E911/CAMA frameworks.
Vector6

Full Call Management

Supports industry-leading Perimeterless Security Architecture to ensure your systems are off-limits to hackers on the internet.
Lock

Perimeterless Security Architecture

Know exactly where your caller is using Carbyne location even when ANI/ALI and AML fails.
Vector8

Dynamic Caller Location

When your caller is in an unsafe environment and speaking aloud is not an option, silent instant messaging can help you maintain real-time communication when it matters most.
Messaging

Silent Instant Messaging

Get eyes on the scene of the emergency when the caller clicks a link on their phone. Take the guesswork out of your operation through live video.
Video

Live Video (Patented)

For More Information

Blog - Image for HS LP

By instantly identifying the caller’s language and providing real-time translations, AI-enabled live audio translation in Carbyne’s APEX call handling solution can shave off valuable minutes during an emergency call.

Press- Image for HS Page

Carbyne announced the integration of live audio language translation into its APEX emergency call-taking platform, a milestone development aimed at saving lives by assisting callers who are not fluent in English.

WHAT OUR CUSTOMERS HAVE TO SAY

 

With Carbyne you can actually see the full picture if you are painting it in your mind. It's made a lot of difference... I speak Spanish, but often my Spanish is different than what many callers use. So I use Carbyne’s translation to help verify.

Monica Sanchez

Monica Sanchez

PSAP Supervisor Presidio County Sheriff’s Office

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You need as much detail as you can...it's very  important to know exactly what they are saying. Since I don't understand a lot of Spanish, [voice] translation makes sure I get every detail down.

LauRese-Gretchen (2)

LauRese Gretchen

Dispatcher Presidio County Sheriff’s Office

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