Carbyne Translation
Carbyne Translation has AI-driven two-way audio and messaging translation capabilities that automatically detects and translates languages for calls, texts, and chats, to ensure that every emergency call is handled with the utmost accuracy and speed. This will help your PSAP save time, reduce costs and support diversity.
Benefits of Carbyne Two-Way Audio Translation
Automatic language identification: Triggers within seconds, encourages callers to stay on the phone.
AI powered audio language translation from call-taker to caller: Caller hears a translation of the call-taker’s response in real-time.
Visual translation for call-takers: Call taker sees on-screen translation as well as hears the original caller’s speech.
Coverage across multiple languages: 14 languages including Spanish, Chinese, French, and more.
Support for Text-2-911 and instant messaging: Not just audio, but also Text-2-911 and Carbyne Chat.
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Carbyne Translation has AI-driven two-way audio and messaging translation capabilities that automatically detects and translates languages for calls, texts, and chats, to ensure that every emergency call is handled with the utmost accuracy and speed. This will help your PSAP save time, reduce costs and support diversity.
Benefits of Carbyne Two-Way Audio Translation
Automatic language identification: Triggers within seconds, encourages callers to stay on the phone.
AI powered audio language translation from call-taker to caller: Caller hears a translation of the call-taker’s response in real-time.
Visual translation for call-takers: Call taker sees on-screen translation as well as hears the original caller’s speech.
Coverage across multiple languages: 14 languages including Spanish, Chinese, French, and more.
Support for Text-2-911 and instant messaging: Not just audio, but also Text-2-911 and Carbyne Chat.
To find out how Carbyne can empower your PSAP.
For More Information
By instantly identifying the caller’s language and providing real-time translations, AI-enabled live audio translation in Carbyne’s APEX call handling solution can shave off valuable minutes during an emergency call.
Carbyne announced the integration of live audio language translation into its APEX emergency call-taking platform, a milestone development aimed at saving lives by assisting callers who are not fluent in English.
WHAT OUR CUSTOMERS HAVE TO SAY
“With Carbyne you can actually see the full picture if you are painting it in your mind. It's made a lot of difference... I speak Spanish, but often my Spanish is different than what many callers use. So I use Carbyne’s translation to help verify.”
“You need as much detail as you can...it's very important to know exactly what they are saying. Since I don't understand a lot of Spanish, [voice] translation makes sure I get every detail down.”
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